ETC strives to maintain each customer's service to proper working order. In the event that you experience trouble with any service, please call your local ETC office to report your problem. While repair personnel make every effort to handle trouble in a timely fashion during normal business office hours and do check reported trouble messages every morning, including weekends and holidays (with the exception of the 6 holidays for which ETC offices are closed).

Here are a few helpful tips to determine if your ETC equipment is faulty:
  • Check all phones in the house to ensure they have been hung up properly. ETC repair men often find this to be the cause of trouble.
  • Unplug your phone and move it to another jack in your home, if possible.
  • If your phone works properly on another jack, the problem is not with your telephone device.
  • Check the connection on your modular jack to make sure it is firmly fastened to the wall and phone.
  • If you have dial tone, but suspect your phone is not ringing, check by asking a friend to make a test call.
  • Unplug your phone and bring it in to our business office. We will check it with our equipment at no charge.
Cable Location Service – Call Before You Dig
In an effort to protect our underground facilities, ETC is member of the Indiana Underground Plant Protection Service program, also known as Holey Moley. Before you do any digging or excavating, please call 800-382-5544 at least 48 hours in advance. It is against the law to dig without contacting the proper companies to locate their facilities.

Any individual, company, or firm that does not request a cable location and damages any underground facility is liable for repair cost. The service is free and so is the call, but most of all it's simply the law!